Way2pick (Costa Rica)

Address:
Way2pick
San José, Costa Rica

Description:
Way2pick is a near shore provider of customer-focused call center solutions; As a Near-shore destination in Costa Rica offers significant valued and resources when compared to Asia especially for US-based companies attracted to the country cost advantages and cultural affinity.

They have what your company want: low-cost, world class services, Spanish language capability and growing, young world-class professionals with excellent educational Background and experience, high quality and technology solutions to its Partners.

Services they offer:

Inbound and Outbound calls
Customer service
Telesales
Telemarketing
Toll free Number.
Help-desk support
Tech support
Customized Solutions

The goals we look for their client are:
Improve Customer and Employee Satisfaction: They look to raise the bar on Customer Service both for internal and external touch points for our clients. They believe that keeping employees and customers happy with the services / products provided to them is the corner stone of a successful business.

Reduce Costs: They look to reduce the costs of the operation without compromising the service level. They guarantee the level of expertise required to handle any process at a lower cost than the actual in-house or Outsourcing operation, they do this by creating efficient work process and using technology.

Allow focus on core functions: By outsourcing processes to us, our clients can get

The onsite resources to focus on the key core activities of their business.

Tight integration with client applications: They keep our costs low by integrating with clients existing call center technologies and applications. It also allows for the client to have complete visibility on the performance of their team.


URL: way2pick.com