Nearshore Call Center

Description:
Nearshore Call Center offers proven and reliable offshore call center solutions, that combine the advantages of lower cost labor with the stateside strengths that for years have made an industry leader.

Nearshore Call Center's business center in Dominican Republic is equipped with cutting-edge technology and qualified agents, able to support the client in all their outsourcing needs.

Nearshore Call Center's agents are able to work in the most popular languages (English, Spanish, French, Italian).

All agents are highly educated and have a low turn-over rate. It is also possible to provide agents who have advanced skills in software development, technical product sales, etc.

All work centers and operator stations are equipped with state-of-the-art infrastructure: PCs, campaign management software, CTI systems functioning with Voice-Over Internet Protocol (VOIP). The call centre is equipped with high-speed fiber optic connections and international facilities.

The call centre works with any Freefone or toll numbers within most countries networks. An Automatic Call Distribution (ACD) system allows you to locate the best agent for skill/availability based on the number called, the caller, and the choices placed from the interactive voice menu.

The campaign management software used enables calls to be made manually or automatically depending on the availability of agents.

Clients can monitor the performance of the campaign through a simple web system verifying the calls made, the results, the dispatched contracts, the arranged appointments, etc. It is also possible to monitor the calls of any agent from any location.

The training of agents can be carried out through our own facilites, agents can be supported by a client supervisor who can monitor the calls and suggest script improvements.

Nearshore Call Center offers the following services:

Business Incorporation in Dominican Republic
* Administration support
* Legal accounting assistance
* Personnel recruitment
* IT infrastructure management

IT Services
* Software development
* Help-desk
* Remote desktop management
* Monitoring and systems management

Inbound Call Center
* Orders
* First level help-desk
* Second level help-desk
* Assistance with managing appointments
* Travel arrangements
* Hot-line

Outboud Call Center
* Telemarketing
* Telesales
* List qualification, Lead generation
* Surveys and market research
* Customer satisfaction survey
* Appointment management for the sales force
* Credit collection, reminders

Back Office
* Data entry
* Claims and application processing
* Finance and accounting
* Document indexing and management


URL: .nearshorecc.com

Nearshore Call Center Locations:

Nearshore Call Center Dominican Republic
NearShore Call Center

Plaza Paseo de la Churchill Local 9B, 2nd Floor
Winston Churchill Ave. & Roberto Pastoriza
Santo Domingo
Dominican Republic

Phone: (809) 540-1902 / (809) 227-0150
Mobile: (809) 984-2028
Fax: (809) 683-1591

Dominican Republic Call Center Association

Description:
The Dominican Republic Call Center Association has been initiated to inform companies in the Dominican Republic and the United States of the great opportunity that exists in the call center industry in the Dominican Republic. Most importantly, DRCCA serves as a guide to those businesses who are interested in moving their business to the Caribbean.

Dominican Republic Call Center Association will be able to attract US companies through their marketing, show them the benefits of relocating their customer service and call center operation to the Dominica Republic and finally assist them in setting up their call center operation. US companies often find it difficult to move their operation overseas as there are many unknown obstacles to navigate, such as laws, government policies, local banking, where to buy equipment services and more.

With a dedicated and high-quality oriented team, DRCCA has achieved impressing partnerships and collaborations in a very short period of time.


URL: .drcca.org

Dominican Republic Call Center Association Locations:

Dominican Republic Call Center Association Dominican Republic
Dominican Republic Call Center Association

Building # 1-3
Zona Franca Las Americas,
Autopista Las Americas Km.22
Santo Domingo, Dominican Republic

Caribbean Marketing Services (Dominican Republic)

Address:
Caribbean Marketing Services

Ave. Lope de Vega #19 Edif.
PIISA, Suite ;400
Santo Domingo, Dominican Republic

Phone:1 800-371-3975

Description:
Caribbean Marketing Services is a full service call center company that offers a wide range of services for the Customer Service, Sales, Collections industry and more. They value their business relationships and pride ourselves in our professional staff. Caribbean Marketing Services provides organizations with an efficient and low cost solution to expand their business while increasing revenues. They can assist you in supporting your existing client base and help you to build business relationships with new clients. Caribbean Marketing Services can be your other arm in providing administrative support, customer service support, and other services. Let us help you create a custom solution.

Strategically located at a “near shore” tax free zone in Santo Domingo, Dominican Republic.

CMS offers the following services:

Outbound call:
*Customer Services, Customer Follow-up
*Credit Collections
*Telemarketing
*List qualification, Lead Generation, Live *Rep Call Transfer
*Telesales
*Sales, Up Selling & Cross-Selling
*Appointment Setting for the Sales Force
*Subscription Renewal/Sales
*Product/Service Promotion
*Market Research, Customer Satisfaction Surveys


Inbound Call:
*Customer Service and Credit Collections
*Sales, Up –Selling & Cross-Selling
*Inbound Order Taking
*Appointment Setting
* Live Answering Service
*Reservation / Event Scheduling
*Inquiry Handling
*Overflow from your in-house solution
*Travel Arrangements
*Hot-Lines


URL: .cms-do.com

Call Center, VOIP companies in Dominican Republic

4 call center, VOIP companies found in Dominican Republic.