Showing posts with label CALL CENTER IN BANGLADESH. Show all posts
Showing posts with label CALL CENTER IN BANGLADESH. Show all posts

Sunday, January 18, 2009

Zamir Telecom Limited

Description:
Zamir Telecom is one of Bangladesh`s most promising VOIP solutions provider of the present time. Zamir Telecom Ltd is the only VOIP termination provider to make way in Telehouse Europe Data centre at North Tower Docklands London UK. With 24/7 expert level supervision, round the clock customer care and all facilities of Telehouse Europe Dockland`s data centre Zamir Telecom`s VOIP Data Center is the best in business at the moment in Bangladesh.

Zamir Telecom provides VOIP solutions for international companies needing call termination solutions in Bangladesh. Zamir Telecom is the only termination in Bangladesh to take pride of SS7 backbone connection.


URL: .zamirtelecom.com


Zamir Telecom Limited Locations:

Zamir Telecom Limited Bangladesh
2nd floor,923,Shahidbagh,
Dhaka, Bangladesh

Tel: +88 02 8316522 / +88 02 9357746
Mob: +88 0189257055/ +88 0187030696

Zamir Telecom Limited London
Telehouse Docklands
Coriander Avenue
London E14 2AA
Tel: +44 (0) 207 096 1171
Fax: + 44 (0) 207 691 7719
Mob: +44 (0) 7932 391736

Xways Soft Pvt Ltd.

Description:
XWAYS SOFT (PVT) LTD is one of the leading Bangladesh Telecommunication Regulatory Commission (BTRC) Approved VSAT provider in Bangladesh, It has the vision to become a pioneer information Technology (IT) & Telecommunication Company to serve the world. Its rapid growth strategy has been formulated to take advantage of the incredible opportunities in the global IT market. The current demand of the IT services primarily in the US, Europe and Bangladesh has dramatically outpaced the market ability to supply qualified professionals to meet the competitive challenges. The demand has given an unique opportunity to the company to provide skilled IT professionals from all over the world. XWAYS SOFT (PVT) LTD has highly skilled and proficient VSAT Engineer, Telecommunication Engineer & offshore development Team that is prepared to maximize this opportunity. XWAYS SOFT (PVT) LTD also intends to identify and develop future Communication Equipment, software products and business tools for not only communication sector but also for other growing industries in different sectors. The company is also ready to make an entry into Telecommunication sector through the growing internet sector.


URL: .xways.net

Wave Consortium Limited (Bangladesh)

Address:
Wave Consortium Limited

New DOHS Dhaka, Bangladesh

Description:
Wave Consortium Limited has set up its mission with the aim of providing IT solutions, Complete Call Center Solutions, software development, outsourcing, and IT solution provider. WCL is a provider of software solutions, and development and other ICT services including knowledge-based support, and thriving to achieve world class standard in Call Center Services. We possess strength of skills, technology and organization to bring higher level of productivity and profitability to your businesses.

Theyunderstand your business and they know how to add value to your business by integrating our expertise in technology to your business ' needs. Their mission is to serve your Information and Communication Technology needs in a strategic manner and to achieve a long lasting mutually beneficial partnership on the basis of professional integrity, honesty and dedication

Cost-effective International Standard Call Center Solutions Guaranteed benefits

• Lower personnel costs:
Their people are our greatest asset. Bangladesh has unlimited resources of young, dynamic, highly trainable and computer and Internet savvy individual who view call center work as career-building opportunity. This advantage results to reduced recruitment operational costs and superior performance.

• Time-saving:
In their call centers, they do all the transactions in your behalf with their customer relationship management program. The management can reasonably assure that they can have more time to manage more important transactions.

• Cost efficiency:
Call Center is flexible strategy and with the same equal efficiency no matter where the customer's geographical location may be. Whether it's appointment setting, surveys, announcements, change/update of orders, etc., it's just a phone call away.

• Instant response:
They have agents at the other end of the line ready to react immediately. Whether it's a complaint or objections, they can handle them; we give the company an opportunity to respond as quickly as possible.

• Improved cash flow:
Their customer relationship management programs can give more immediate results than a normal desk job. With your reduced operational costs and their call center's superb performance.

• Stronger Customer relations:
First, a phone call takes much less of the customer's time than normal face-to-face transactions. Secondly, phone calls can be more regular and frequent than your staff physically attending your customers' needs. Thirdly, whether it's inbound or outbound, the customers’ familiarity with the company's customer services can get much quicker response to ongoing problems or questions


URL: .wclbd.info

VocalLogic

Description:
Vocallogic is a company with global presence geared towards providing affordable VoIP, networking and communication technology solutions. Based in Minneapolis, Minnesota Vocallogic currently operates on 3 international locations with a total workforce of 24.

The vision of the company is to invent, deploy and research on communication elements that shape the current business world. At the center of our attention is the customer and VocalLogic would like to make sure every customer they serve are fully satisfied with their services.

Vocallogic consistently achieves industry-leading performance metrics in customer service, customer satisfaction, and customer retention. That fact is evidence of the Company`s drive to deliver the industry`s best customer experience.

VocalLogic is passionate about service delivery. Since 1998, they`ve been raising clients` expectations by supporting them with commitment, accountability, and smart solutions. VocalLogic unique Client Support Model gives their customers access to a network of highly trained professionals throughout their organization. Every Vocallogic customer benefits from ongoing personal interaction with their experienced Consultants and their support teams who understand the vast telecom industry, listen to every question, and provide educated answers - often before the client has to ask.

Vocallogic is a switch-and facilities-based provider. Vocallogic delivers its voice and data services over its state of the art fiber optic Asynchronous Transfer Node (ATM) network covering more than 30 major points of presence nationwide and internationally. Connectivity for the Vocallogic-owned and operated network and multiple technical operations centers is provided via DS1 and DS3 facilities with a self-healing, diverse, and redundant topology ensuring low latency while delivering maximum availability and throughput.

VocalLogic Locations:

VocalLogic Bangladesh
49 Motijheel Commercial Area, Suite 701
Dhaka 55423
Bangladesh

Phone : +88 02 711 5001
+88 019 343 931

Virfice Call Center (Bangladesh)

Address:
Virfice Call Center

Khurshed Alam market,
Shafipur, Gazipur, Kaliakoir.
Gazipur, Bangladesh.

Phone: +8806662624590
Toll free Fax Number:+1(888) 219-4712

Description:
Virfice is an international corporation base in the US and Bangladesh. Their corporate office in the US provides all the overall marketing and administrative supports while their office in Bangladesh provides call center services and solutions.

Virfice is a well known name in Bangladesh as a leading call center service and system provider.

They provide inbound and outbound call center services. In inbound services, it includes Virtual Office Service, Appointment Setting, Order Processing, E-mail service, Faxing service, scanning service and so on.

Currently, they are giving only two kind of outbound services. They are as follows:

o Research surveys

o Opinion surveys


Virfice Call Center is the pioneer of call center system provider in Bangladesh. They also give “virtual receptionist” as well as "U.S.virtual office"service.


URL: virfice.com

TZCalling (Bangladesh)

Address:
TZCalling
Dhaka, Bangladesh

Description:
It is the mission of TZCalling to provide clients with top quality call centre services 24 hours-a-day. A service, that provides our clients with the greatest chance of communicating with their end customers. They do B2B and B2C services including both inbound and outbound calls. They have a dedicated and well trained cadre of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner.


URL: thequaliserv.com/

SysTel Communications (Bangladesh)

Address:
SysTel Communications

Kadam Mobarok Market
40, Momin Road
Chittagong
Bangladesh


Description:
SysTel Communications provides International (Inbound) and Domestic Call Center/Contact Center Services.

SysTel Communications is a new generation outsourcing company formed by the joint venture of U.S. outsourcing industry experts.

SysTel Communications is growing consistently and will provide the cutting edge of technology, communications, to bring innovative and useful solutions to customers.

SysTel Communications also provides a wide range of Voice over IP (VoIP) services including Broadband Phone, PC Phone, Virtual Calling Cards, Medical transcription, Telemarketing and more.


URL: .systelbd.com

Siddiqui Telemarketing (Bangladesh)

Address:
Siddiqui Telemarketing

2/2 Shahjahan road Mohammedpur
Dhaka-1207, Bangladesh


Description:
With Siddiqui Telemarketing's 360° Solutions SIDDIQUI Telemarketing believes the outsourcing process can be greatly improved. Their 360° solution helps our clients quickly identify needs and process requirements. Their team of experienced BPO professionals assists their clients in a smooth implementation by selecting the right BPO location, the right technology, and the best contact center agents.


URL: .siddiquitelemarketing.com

RT Telecom and IT Services (Bangladesh)


Address:
RT Telecom and IT Services, Inc.

Zeba Tower (4th Floor), 57 Shaheed Tajuddin Ahmed Sarani, Mohakhali, Dhaka-1212.

House No # 5, Road No # 2, Gulshan-1, Dhaka-1212. Phone: 02-9886144, 9886146, Fax: 02-9881847/8825111.


Description:
RT Telecom and IT Services Ltd is one of the newest call centers in the Bangladesh. They are globally progressive outsourced telemarketing company trusted by their affiliated companies, mostly based in the United States, Europe and Australia, to spearhead and boost their sales and marketing campaigns. They bring immediate and long-term value to their clients through effective, robust and scalable services. Their aim is not only to protect our affiliate’s clienteles but also convert clients from database entries to loyal clients of their affiliates’ products, thereby expanding business opportunities and ensuring growth and profitability.


URL: .rtgroupbd.com


Monday, January 12, 2009

Institute of Call Center technologies (ICCT) (Bangladesh)

Address:
Institute of Call Center Technologies (ICCT)

13-B, Center Point Concord (13th Floor)
Farmgate, Dhaka 1216
Bangladesh

Phone: +880-2-9139633(Off.)
+880 1912678816 (Mobile)


Description:
Institute of Call Center Technologies is the leading training and development organization in our country. Driven by a vision to provide cutting edge learning solutions to organizations and individuals to succeed and enhance performance, Of training and consulting professionals. To bring to bear best international practices and deep local Knowledge to their clients and students.

Institute of Call Center Technologies is the first call center training institute in Bangladesh which actually provides the total solution including softwares, technologies, human resource and the technical supports of a call center industry with an office space of 1500sqft situated at Farmgate, Dhaka, Bangladesh


URL: icctglobal.com

Thursday, January 8, 2009

Dial Management (Bangladesh)

Address:
DIAL Management

House # 335,
Lane #23,
New DOHS,
Mohakhali, Dhaka-1206.

Dial: +880-2-8711083/ 8711184


Description:
Dial Management is a consultant organization providing different solutions for entrepreneurs intending to start call centre business. Dial has tied up with TechMark Solutions Limited and with DIAL to provide complete call centre solution to interested entrepreneurs. All the members of the core management & technical team of Dial Management are well experienced in their respective fields. Therefore, customers can expect the best possible service & support from Dial Management. Dial Management also provides Content support to it’s customer. Without content, a call centre is virtually crippled. In addition to our local expertise, Dial is working on to establish strategic partnership with 2 (Two) leading call centre solution provider of India. The partnership declaration will take place very soon.


URL: .callcentrebd.info

Concord InfoTech (Bangladesh)

Address:
Concord InfoTech

12 A 2/1 Madhobi,
Lake city concord
Khilkhate, Dhaka-1229
Bangladesh

Tel:- +8801726152329
+8801726803903


Description:
Concord InfoTech provides outsourced telephone based customer service and sales from Bangladesh for USA, UK, Canada, Australia and South African markets. Concord InfoTech Bangladesh is strongly positioned in IT, Retail/Consumer and Financial Services sectors.

Concord InfoTech Inbound Services
- Order taking
- Customer Care Services
- Insurance claims & verification
- Credit Card orders
- Database Management
- Credit Collections

Concord InfoTech Outbound Services
- Sales
- Up selling / Cross selling
- Appointment Setting
- Service & Market research
- Database Update
- Content Management

Continuous training is imparted to Concord InfoTech's Customer Service Executives in communication, language and interpersonal skills, customer orientation, service standards telephone etiquette and call center technology.

Concord InfoTech is a US based Bangladesh USA joint venture Company offering world-class outsourcing services at an affordable rate.

Billing Paradise offers wide off shoring services ranging from Medical, Business, Legal and Media Transcription. They also offer high-end technology services for engineering design and embedded software designing. Their E-Publishing and Data Processing service is an umbrella service encompassing a wide array of choices for interested service seekers. To top it all, all of these services are extremely cost-effective.


URL:

Bangladesh Professional Training Institute (Bangladesh)

Address:
BPTI Corporate Office
House # 335, Lane #23
New DOHS,
Mohakhali, Dhaka-1206.
Dial: +880-2-8711083/ 8711184

BPTI Campus
House # 7, Road # 2/A
Sector # 4, Uttara Model Town
Dhaka - 1206.
Dial: 8932644


Description:
In early 2006, BPTI has entered into the skill development sector of Bangladesh with the platform of R&G Group. BPTI has earned the reputation of being a cost effective and career oriented training institute. This has happened as BPTI got the support from the experienced and committed faculty and management team

BPTI's Services for - Domestic & International Call Centre Support

• Call Center Agent Training
• Call Center Management Training

- TRAINING CONTENTS -

• GLOBAL ACCENT
• CULTURE SENSITIZATION
• COMMUNICATIVE ENGLISH
• CUSTOMER SERVICE


URL: .b-pti.com

Alvee Telecom

Description:
Alvee Telecom is a leading provider of Internet telephony solutions to consumers, resellers and service providers worldwide. Alvee Telecom offers a wide range of Voice over IP (VoIP) services including Broadband Phone, PC Phone, Virtual Calling Cards and more.


URL: alveetel.com

Alvee Telecom Locations:

Alvee Telecom Bangladesh
Rangpur Rangpur City
Bangladesh

Phone : +880-171-239-439

Aeon Technologies (Bangladesh)

Address:
Aeon Technologies

Block - C, House No: 592/D
Malibagh Chowdhury Para,
Dhaka, Bangladesh

Phone No : +88-02-7215259


Description:
Aeon Technologies provides International (Inbound) and Domestic Call Center/Contact Center Services. Aeon Technologies is a new generation outsourcing company formed by the joint venture of U.S. outsourcing industry experts and one of the successful company in Bangladesh (35 years in business). They are headquartered in the United States with operations centers in Dhaka, Bangladesh. Aeon Technologies is growing consistently and will provide the cutting edge of technology, communications, to bring innovative and useful solutions to customers.

Aeon Technologies provides clients with:

- High quality International Call Center solution
- Web-based customer service
- Appointment setting
- Sales operations
- Internet sales order entry
- Online applications processing
- Taking credit card orders
- Email support service
- Chat support services
- Back office services
- Data Conversions


URL: .aeontechnologiesbd.com

24 Hours Call (Bangladesh)

Address:
Live Outsource Inc.

2/B, Chowdhury Tower
Road No - 12
Nikunjo - 2, Khilkhet
Dhaka - 1229.
BANGLADESH.


E-Mail : info@24hourscall.com


Description:
24 Hours Call provides outsourcing call center services to their call center customers with cost effective pricing module and quality output. 24 Hours Call has the resources, technology and operating expertise in spot to assist companies enlarge globally and surpass their client sales, services and marketing expectations by the PROACTIVE Customer Centric approach.

24 Hours Call is a quick growing outsourcing call center company, providing higher quality-value and added Call Center Services from all over the globe. 24 Hours Call is based at Dhaka.

24 Hours Call offers the gratification that comes from working with a technologically stable business partner who is committed to continually invest in processes, people, facilities and infrastructure, ensuring the highest levels of operation. We are committed to building scalable and repeatable business solutions & services ensuring client success.

24 Hours Call specialize in all kind of outsourcing call center services. It includes inbound and outbound call center services which helps you best utilize "your moment, money and resources, and encourage your bottom-line".

24 Hours Call has vigorous steep industry expertise mixed with a depth of flat competencies.

24 Hours Call's outbound call center services have specialization in Appointment Scheduling, Debt Collection, Lead Generation, Research Surveys and Telecom Industries, Insurance, Telemarketing in Mortgage etc. Our Inbound Call Center Services provides Call Center Technical support, Answering service, Order Taking service, Help Desk, & Customer Service.

Choose 24 Hours Call for Outsourcing Call Center Services and have high conversion rates, increased sales, and more contented clients, finally translating to reiterate purchases and faithful client relationships. Our award winning Inbound Call Center Services will assist you to push your sales and have the most out of your marketing dollars.

Inbound Call Center Services

The Customer Service Representatives (CSR) in our inbound call center will always respond to your clients, customers or prospects in a timely, polite and professional manner. Let us use our years of experience to help you make your business more successful.

Inbound Call Center Services We Offer Include:

Appointment Setting
Order Taking
Catalog Sales
Customer Service
Answering Service
Database Management
Dealer Locator Service
General Information
Literature Fulfillment
Market Research Surveys
Membership Applications
Opinion Surveys
Overflow / After Hours
3rd Party Verification
Ticket Sales
Live Telephone Operators
Up-Selling / Cross-Selling
Direct Response For Web Site
Direct Response For Print Ads And All Other Media
Internet Sales Order Entry
Insurance Claims
Insurance And Employment Verification
Virtual Office Service
Taking Credit Card Orders
Reservation Desk
Inquiry Service
Lead Generation / Qualification

Outbound Call Center Services

Their Outbound Call Center Services Let You Concentrate Your Efforts On Running Your Business Let our state-of-art Outbound Call Center handle the phones. Whether you need us to answer 100 calls or 10,000, you will find our Service to be a professional and cost effective extension of your business.

The Customer Service Representatives (CSR) in our Inbound Call Center will always respond to your clients, Customers or prospects in a timely, polite and professional manner. Let us use our years of experience to help you make your business more successful.


Outbound Call Center Services We Offer Include:

Market Intelligence
Database Selling
Direct Mail Follow-up
Lead Generation/ Qualification/ Management
Seminar Population
Product Promotion
Debt Collection
Info & Literature Fulfillment
Appointment Scheduling
Decision Maker Contacts
Up Sell/Cross Sell Campaigns
Surveys


URL: 24hourscall.com

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