Description:
BCE Elix is a leading North American specialist in advanced contact center solutions. Its team of seasoned professionals specializes in contact center operations and infrastructure, and delivers solutions with a strong return on investment. BCE Elix recognizes the importance of understanding its customers’ business challenges, advising them on different contact center trends, and helping them to develop strategies that address their business issues.
Because it is 100 percent focused on delivering the most efficient contact center solutions, BCE Elix has become the trusted advisor to its customers in their strategies and operations.
With an unbiased solution offering, BCE Elix is a single point of contact and offers a portfolio of competitive products with associated professional services and complete end-to-end solutions, whether managed, hosted, or CPE-based (customer premises equipment). Using leading-edge technologies, professional services, and worldwide partners, we empower organizations to maximize customer lifetime value.
BCE Elix’s solutions enable you to manage customer interactions by offering your clients a wide selection of self-service and agent-assisted options that feature state-of-the-art:
- Computer-Telephony Integration (CTI)
- Interactive Voice Response (IVR)
- Automated Speech Recognition (ASR)
- Text-to-Speech (TTS)
- Internet (Web, chat, email)
The BCE Elix Professional Services team has the expertise to evaluate your needs and provide a customized solution that supports your contact center strategies. The team’s capabilities cover all key contact center areas, from strategic planning, technology evaluation, implementation, maintenance, and support, to workforce management, training, and optimization.
Its consultative and business-centric approach distinguishes BCE Elix's offering. Over the years, BCE Elix has developed an in-depth knowledge of contact center environments. As an organization dedicated to the planning, implementation, and support of state-of-the-art contact center solutions, BCE Elix has put together a team of professionals who possess a thorough knowledge of the issues and challenges facing contact centers. At the core of BCE Elix's achievements is a corporate philosophy that emphasizes the importance of fully understanding a client's needs and business environment before starting an implementation project. The result? Solutions that not only meet, but exceed, the expectations of clients and end users.
Today, BCE Elix counts among its customers such prestigious names as ABN-AMRO, Air Canada, Bell Canada, Bloomberg, City of Montreal, Clarica (SunLife), CP Rail, Desjardins Bank, Duke Power, Ericsson, France Telecom, Gallup, IKEA, JB Hunt, Microcell, NCR, Nortel Networks, Ontario Lottery Corporation, Revenue Canada, SingTel, TECO, Teleglobe, TeleTech, Unisys, Verizon, and Visa.
Over the years, BCE Elix has forged strategic alliances to offer complete and practical solutions. Nortel, Cisco, Nuance, and Genesys are only a few of the major manufacturers with whom BCE Elix has partnered. Business and technology partners are carefully chosen to provide the innovative products and services required for high-quality computer-telephony solutions. Skilled, unbiased BCE Elix contact center experts can use these solutions and tailor them to fit each company's stage of evolution.
URL: .elixonline.com/
BCE Elix Locations:
BCE Elix Canada
14 Commerce Place
5th Floor
Verdun
QC, Canada
H3E 1T5
BCE Elix Georgia
1701 Barrett Lakes Blvd, Suite 200
Kennesaw
GA, United States
30144
Phone: +1.678.819.3824
BCE Elix Ontario
21 Canniff St.
1st floor South
Toronto
Ontario, Canada
M5V 3G1
BCE Elix Quebec
930, rue d'Aiguillon
Bureau 5-500.1
Québec
Québec, Canada
G1R 5M9
Toll free: 1.877.909.ELIX
Phone: +1.514.768.1000
Fax:+1.514.768.7680
Showing posts with label CALL CENTER COMPANIES IN CANADA. Show all posts
Showing posts with label CALL CENTER COMPANIES IN CANADA. Show all posts
Tuesday, February 3, 2009
Base Telecom (Canada)
Address:
Base Telecom
4000 Steeles Ave West, Suite 205,
L4L 4V9, Vaughan,
Ontario,
Canada
Telephone: +1 905 851 3926
Fax: +1 905 850 4642
Description:
Base Telecom Inc. is emerging as a recognized leader in the telecommunications industry, as both a facilities based international wholesale carrier and a provider of prepaid long distance products. Established in 2001, Base Telecom Inc., (BTI), is already one of the largest providers of prepaid long distance phone cards and home subscription service in Canada.
Capitalizing on the strong sales and distribution experience of the company’s principles, sales have grown and continue to grow at a quick rate. Utilizing it’s own Canadian fiber network along with Tier One fiber and VOIP operators, BTI currently provides millions of quality long distance minutes per month directly to end-users.
Business focus:
* Phone Cards - BTI is an industry leader in the marketing, distribution and processing of pre-paid calling services such as phone cards. Their distribution network extends across Canada and USA.
* Carrier Services - As a carrier's carrier, BTI is a global leader in providing high-quality, wholesale voice and related services at competitive prices to other carriers. The backbone of BTI's business is its state of the art network.
* Home Subscription Programs - BTI also specializes in the development of Subscription Services for the consumer and corporate market’s of Canada. We offer a combination of low pricing with excellent quality, allowing their customers to enjoy up ward of 50% savings when compared to pricing offered by local telephone companies.
* Business Services - They offer innovative solutions to their customers that deliver quality networks, providing a dramatic business advantage for their partners.
Base Telecom Inc. success is due to their philosophy of maintaining a combination of high quality, low cost and outstanding customer service.
URL:.basetelecom.net
Base Telecom
4000 Steeles Ave West, Suite 205,
L4L 4V9, Vaughan,
Ontario,
Canada
Telephone: +1 905 851 3926
Fax: +1 905 850 4642
Description:
Base Telecom Inc. is emerging as a recognized leader in the telecommunications industry, as both a facilities based international wholesale carrier and a provider of prepaid long distance products. Established in 2001, Base Telecom Inc., (BTI), is already one of the largest providers of prepaid long distance phone cards and home subscription service in Canada.
Capitalizing on the strong sales and distribution experience of the company’s principles, sales have grown and continue to grow at a quick rate. Utilizing it’s own Canadian fiber network along with Tier One fiber and VOIP operators, BTI currently provides millions of quality long distance minutes per month directly to end-users.
Business focus:
* Phone Cards - BTI is an industry leader in the marketing, distribution and processing of pre-paid calling services such as phone cards. Their distribution network extends across Canada and USA.
* Carrier Services - As a carrier's carrier, BTI is a global leader in providing high-quality, wholesale voice and related services at competitive prices to other carriers. The backbone of BTI's business is its state of the art network.
* Home Subscription Programs - BTI also specializes in the development of Subscription Services for the consumer and corporate market’s of Canada. We offer a combination of low pricing with excellent quality, allowing their customers to enjoy up ward of 50% savings when compared to pricing offered by local telephone companies.
* Business Services - They offer innovative solutions to their customers that deliver quality networks, providing a dramatic business advantage for their partners.
Base Telecom Inc. success is due to their philosophy of maintaining a combination of high quality, low cost and outstanding customer service.
URL:.basetelecom.net
Atreus
Description:
Atreus is the leading supplier of VoIP and advanced IP service provisioning software. Our “one platform – many services” solutions are helping service providers around the globe to deploy advanced IP service bundles to their consumer, business and wholesale customers.
Atreus is committed to achieving the highest standards of excellence in quality, service and support. Atreus worldwide service provider customers, including TELUS, Aliant, Voila IP, Xspedius, HIPCOM, and many others - rely on Atreus to become operational quickly so that they can successfully turn up subscribers and bill for services.
Atreus customers depends on them for their OSS product expertise, their technology knowledge and their strategic partnerships. Atreus close relationships with equipment vendors ensure that service providers are up to date with the latest vendor capabilities. Atreus’ IP Service Provisioning Solution delivers pre-integrated, automated provisioning and configuration for a variety of devices, helping providers to deploy offerings quickly so that they can generate new revenue.
Atreus’ financial investors recognize and support the vision of the Atreus team. Investors, including BDC Venture Capital, Blueprint Ventures, Meritage Private Equity Funds, Mobius Venture Capital, SAIC Venture Capital Corporation, Skypoint Capital Corporation, and TELUS Ventures, have supported corporate growth since Atreus’ inception in 1999.
URL: .atreus-systems.com
Atreus Locations:
Atreus Canada
Atreus
1130 Morrison Drive, Suite 300
Ottawa, Ontario K2H 9N6
Canada
Phone: +1.613.683.3600
Fax: +1.613.233.8204
Atreus is the leading supplier of VoIP and advanced IP service provisioning software. Our “one platform – many services” solutions are helping service providers around the globe to deploy advanced IP service bundles to their consumer, business and wholesale customers.
Atreus is committed to achieving the highest standards of excellence in quality, service and support. Atreus worldwide service provider customers, including TELUS, Aliant, Voila IP, Xspedius, HIPCOM, and many others - rely on Atreus to become operational quickly so that they can successfully turn up subscribers and bill for services.
Atreus customers depends on them for their OSS product expertise, their technology knowledge and their strategic partnerships. Atreus close relationships with equipment vendors ensure that service providers are up to date with the latest vendor capabilities. Atreus’ IP Service Provisioning Solution delivers pre-integrated, automated provisioning and configuration for a variety of devices, helping providers to deploy offerings quickly so that they can generate new revenue.
Atreus’ financial investors recognize and support the vision of the Atreus team. Investors, including BDC Venture Capital, Blueprint Ventures, Meritage Private Equity Funds, Mobius Venture Capital, SAIC Venture Capital Corporation, Skypoint Capital Corporation, and TELUS Ventures, have supported corporate growth since Atreus’ inception in 1999.
URL: .atreus-systems.com
Atreus Locations:
Atreus Canada
Atreus
1130 Morrison Drive, Suite 300
Ottawa, Ontario K2H 9N6
Canada
Phone: +1.613.683.3600
Fax: +1.613.233.8204
AtlasVoice
Description:
AtlasVoice is your high quality, low cost option to land lines and voice over internet services. AtlasVoice strong focus on customer service together with simplicity and versatility, delivers quality and value to all of their residential and small business clients.
URL: billing.atlasvoice.com/
AtlasVoice Locations:
AtlasVoice Canada
AtlasVoice
16-1375 Southdown Rd
Mississauga, Ontario L5J 2Z1
CANADA
Phone: 416-642-6900
Fax: 416-642-6900
AtlasVoice is your high quality, low cost option to land lines and voice over internet services. AtlasVoice strong focus on customer service together with simplicity and versatility, delivers quality and value to all of their residential and small business clients.
URL: billing.atlasvoice.com/
AtlasVoice Locations:
AtlasVoice Canada
AtlasVoice
16-1375 Southdown Rd
Mississauga, Ontario L5J 2Z1
CANADA
Phone: 416-642-6900
Fax: 416-642-6900
Arkadin
Description:
Founded in early 2001, Arkadin is a global provider of integrated audio and data conferencing services with operating centres in over 16 countries including Australia, Belgium, Canada, France, Germany, Hong Kong, Ireland, Japan, the Netherlands, New Zealand, Singapore, Spain, Sweden, Switzerland, the United Kingdom and the United States. Arkadin's core services, ArkadinAnytime, ArkadinEvent and ArkadinDataNow, virtually connect people anywhere around the world facilitating easy and cost-effective information sharing and discussion.
Businesses and organisations of all shapes and sizes and across all market sectors, particularly those with geographically dispersed user bases, employ Arkadin's services to help facilitate an increase in communications. Offering an effective alternative to face-to-face meetings and extensive levels of business travel, Arkadin aims to ensure all conferences are successful, productive and well organised.
Arkadin offers:
- Customised Solutions
- World-Class Customer Support
- Flexible Access and Ease of Use
- Comprehensive Features
- Invoicing and Reporting Flexibility
- Global Implementation Expertise
At Arkadin, they focus on technology, but never lose sight of their clients' unique communication needs. They remain committed to providing a highly personalised conferencing service with innovative ways to meet your requirements.
URL: .arkadin.co.nz/
Arkadin Locations:
Arkadin Australia
Arkadin Australia
Level 12, 50 Berry Street
North Sydney NSW 2060
Australia
Tel: +61 (0)2 9922 7759
Fax: +61 (0)2 9922 6694
Arkadin Canada
Arkadin
2 Bloor Street West,
Suite 700
Toronto, Ontario M4W 3R1
Canada
Tel: 1-416-323-5792
Fax: 1-416-972-5071
Arkadin Hong Kong
Arkadin Hong Kong
Unit 907, China Resources Building
26 Harbour Road
Wan Chai
Hong Kong
Tel: +852 (0)3528 0090
Fax: +852 (0)3528 0089
Arkadin Japan
Arkadin Japan Co., Ltd
Shimbashi MM Building 8F
Shimbashi 1-18-14 Minato-ku
Tokyo 105-0004
Japan
Tel: +81 (0)3 4570 78 00
Fax: +81 (0)3 4570 78 01
Arkadin New York
Arkadin New York
1 Penn Plaza, Suite 2200
New York, NY 10119
USA
Tel: +1 (0)1 646 495 7600
Fax: +1 (0)1 212 594 1910
Arkadin New Zealand
Arkadin
110 St. Georges Bay Road
Level 2
Parnell, Auckland
New Zealand
Phone: +64 9 309 0348
Fax: +64 9 309 0368
Arkadin Singapore
Arkadin Singapore
Level 26 Unit 07/08, CPF Building
79 Robinson Road
Singapore 068897
Tel: +65 6221 2751
Fax: +65 6325 9304
Founded in early 2001, Arkadin is a global provider of integrated audio and data conferencing services with operating centres in over 16 countries including Australia, Belgium, Canada, France, Germany, Hong Kong, Ireland, Japan, the Netherlands, New Zealand, Singapore, Spain, Sweden, Switzerland, the United Kingdom and the United States. Arkadin's core services, ArkadinAnytime, ArkadinEvent and ArkadinDataNow, virtually connect people anywhere around the world facilitating easy and cost-effective information sharing and discussion.
Businesses and organisations of all shapes and sizes and across all market sectors, particularly those with geographically dispersed user bases, employ Arkadin's services to help facilitate an increase in communications. Offering an effective alternative to face-to-face meetings and extensive levels of business travel, Arkadin aims to ensure all conferences are successful, productive and well organised.
Arkadin offers:
- Customised Solutions
- World-Class Customer Support
- Flexible Access and Ease of Use
- Comprehensive Features
- Invoicing and Reporting Flexibility
- Global Implementation Expertise
At Arkadin, they focus on technology, but never lose sight of their clients' unique communication needs. They remain committed to providing a highly personalised conferencing service with innovative ways to meet your requirements.
URL: .arkadin.co.nz/
Arkadin Locations:
Arkadin Australia
Arkadin Australia
Level 12, 50 Berry Street
North Sydney NSW 2060
Australia
Tel: +61 (0)2 9922 7759
Fax: +61 (0)2 9922 6694
Arkadin Canada
Arkadin
2 Bloor Street West,
Suite 700
Toronto, Ontario M4W 3R1
Canada
Tel: 1-416-323-5792
Fax: 1-416-972-5071
Arkadin Hong Kong
Arkadin Hong Kong
Unit 907, China Resources Building
26 Harbour Road
Wan Chai
Hong Kong
Tel: +852 (0)3528 0090
Fax: +852 (0)3528 0089
Arkadin Japan
Arkadin Japan Co., Ltd
Shimbashi MM Building 8F
Shimbashi 1-18-14 Minato-ku
Tokyo 105-0004
Japan
Tel: +81 (0)3 4570 78 00
Fax: +81 (0)3 4570 78 01
Arkadin New York
Arkadin New York
1 Penn Plaza, Suite 2200
New York, NY 10119
USA
Tel: +1 (0)1 646 495 7600
Fax: +1 (0)1 212 594 1910
Arkadin New Zealand
Arkadin
110 St. Georges Bay Road
Level 2
Parnell, Auckland
New Zealand
Phone: +64 9 309 0348
Fax: +64 9 309 0368
Arkadin Singapore
Arkadin Singapore
Level 26 Unit 07/08, CPF Building
79 Robinson Road
Singapore 068897
Tel: +65 6221 2751
Fax: +65 6325 9304
Aralco
Description:
ARALCO Retail Systems has been in operation in Canada since 1982.
The company's main activities have been focused on inventory control & management for retailers, including point of sale software, data processing, consulting, database design, software development, custom programming, installation, training and support.
With recent developments, Aralco Retail Systems stands poised to leap into a variety of new industries. Whether your company sells widgets or charges by the hour, Aralco's business suites, ensure that you will have all the necessary weapons to succeed in today's hyper-competitive environment.
From consulting to hardware recommendations to custom programming, Aralco offers all of the services retailers need, all under one roof.
- Systems Analysis
- Installation
- Training
- Software Support
- Custom Programming
- Inventory Management Services
- Hardware
- Automated Program Updates
- Consulting
- Server Hosting
URL: .aralco.com/
Aralco Locations:
Aralco Canada
ARALCO
Suite 101 - 2433 Bellevue Avenue
West Vancouver, BC
Canada V7V 1E1
Toll-free: 1-877-ARALCO1 (272-5261)
Phone: 604-922-6316
Fax: 604-922-0259
ARALCO Retail Systems has been in operation in Canada since 1982.
The company's main activities have been focused on inventory control & management for retailers, including point of sale software, data processing, consulting, database design, software development, custom programming, installation, training and support.
With recent developments, Aralco Retail Systems stands poised to leap into a variety of new industries. Whether your company sells widgets or charges by the hour, Aralco's business suites, ensure that you will have all the necessary weapons to succeed in today's hyper-competitive environment.
From consulting to hardware recommendations to custom programming, Aralco offers all of the services retailers need, all under one roof.
- Systems Analysis
- Installation
- Training
- Software Support
- Custom Programming
- Inventory Management Services
- Hardware
- Automated Program Updates
- Consulting
- Server Hosting
URL: .aralco.com/
Aralco Locations:
Aralco Canada
ARALCO
Suite 101 - 2433 Bellevue Avenue
West Vancouver, BC
Canada V7V 1E1
Toll-free: 1-877-ARALCO1 (272-5261)
Phone: 604-922-6316
Fax: 604-922-0259
Appletree Answering Service
Description:
Complete Answering Service: Web, Voicemail, and Call Center Services. Intelligent Agents 24x7. Your callers will never know a third party is answering your call. Let Appletree be the voice of your business, when it can't speak for itself!
Appletree’s unparalleled answering services are supported by the latest industry technology, which allows simultaneous monitoring of traffic on thousands of phone numbers in real-time.
Appletree digital equipment is state-of-the-art and fully redundant. That means no dropped calls for you. We utilize a combination of software along with our customers' web sites to allow direct order entry and input into our customers’ information systems.
For Custom Scripted Phone Services we use web-integrated technology allowing the information you provide to appear on our agents’ screens with detailed instructions for handling your incoming calls. Armed with your customized instructions, Appletree operators can answer the call, follow the protocol, enter the data or order and access web maps for directions - all without losing contact with the caller.
Appletree technology provides Quality Assurance in addition to seamless answering and handling of calls. Appletree clients can monitor and save files of calls, review both the voice recording and data entered from each call, submit on call schedules and rules on line, as well as review reports that show trends in customer behavior.
URL: .appletreeanswers.com
Appletree Answering Service Locations:
Appletree Answering Service California
Appletree Answering Service
585 S. State College Blvd
Anaheim, CA 92806
USA
Phone: 714-991-9595
Fax: 714-991-9596
Appletree Answering Service Canada
Appletree Answering Service
44 Austin St
St John's, NL A1B 4C2
Canada
Phone: 709-757-3541
Appletree Answering Service Florida
Appletree Answering Service
5800 North W Street
Pensacola, FL 32505
USA
Phone: 850-474-5100
Fax: 850-478-2111
Appletree Answering Service Virginia
Appletree Answering Service
11800 Sunrise Valley Drive
Reston, VA 20191
USA
Phone: 703-709-7710
Fax: 703-742-8020
Complete Answering Service: Web, Voicemail, and Call Center Services. Intelligent Agents 24x7. Your callers will never know a third party is answering your call. Let Appletree be the voice of your business, when it can't speak for itself!
Appletree’s unparalleled answering services are supported by the latest industry technology, which allows simultaneous monitoring of traffic on thousands of phone numbers in real-time.
Appletree digital equipment is state-of-the-art and fully redundant. That means no dropped calls for you. We utilize a combination of software along with our customers' web sites to allow direct order entry and input into our customers’ information systems.
For Custom Scripted Phone Services we use web-integrated technology allowing the information you provide to appear on our agents’ screens with detailed instructions for handling your incoming calls. Armed with your customized instructions, Appletree operators can answer the call, follow the protocol, enter the data or order and access web maps for directions - all without losing contact with the caller.
Appletree technology provides Quality Assurance in addition to seamless answering and handling of calls. Appletree clients can monitor and save files of calls, review both the voice recording and data entered from each call, submit on call schedules and rules on line, as well as review reports that show trends in customer behavior.
URL: .appletreeanswers.com
Appletree Answering Service Locations:
Appletree Answering Service California
Appletree Answering Service
585 S. State College Blvd
Anaheim, CA 92806
USA
Phone: 714-991-9595
Fax: 714-991-9596
Appletree Answering Service Canada
Appletree Answering Service
44 Austin St
St John's, NL A1B 4C2
Canada
Phone: 709-757-3541
Appletree Answering Service Florida
Appletree Answering Service
5800 North W Street
Pensacola, FL 32505
USA
Phone: 850-474-5100
Fax: 850-478-2111
Appletree Answering Service Virginia
Appletree Answering Service
11800 Sunrise Valley Drive
Reston, VA 20191
USA
Phone: 703-709-7710
Fax: 703-742-8020
Angus TeleManagement Group, Inc.
Description:
Angus TeleManagement Group Inc. offers various services:
+ Consulting projects, primarily for organizations in the telecommunications industry and the policy makers who deal with them
+ Keynote speaking and management briefings stressing the business implications of telecommunications change
+ Expert testimony which assists courts and regulators to understand business telecommunications issues.
Angus TeleManagement Group, Inc. has assisted private and public sector organizations to understand, manage, and profit from the fast-changing telecommunications environment.
URL: .angustel.ca
Angus TeleManagement Group, Inc. Locations:
Angus TeleManagement Group, Inc. Canada
Angus TeleManagement Group, Inc.
8 Old Kingston Road
Ajax, ON
Canada
Angus TeleManagement Group Inc. offers various services:
+ Consulting projects, primarily for organizations in the telecommunications industry and the policy makers who deal with them
+ Keynote speaking and management briefings stressing the business implications of telecommunications change
+ Expert testimony which assists courts and regulators to understand business telecommunications issues.
Angus TeleManagement Group, Inc. has assisted private and public sector organizations to understand, manage, and profit from the fast-changing telecommunications environment.
URL: .angustel.ca
Angus TeleManagement Group, Inc. Locations:
Angus TeleManagement Group, Inc. Canada
Angus TeleManagement Group, Inc.
8 Old Kingston Road
Ajax, ON
Canada
AirStar Communications
Description:
After many years in the VoIP industry supplying long distance service and VoIP technical support, AirStar Communications has decided to expand into the residential and business phone service.
With AirStar Communications knowledge, they believe they can supply the very best product and service for a reasonable price.
URL: .airstarcommunications.com
AirStar Communications Locations:
AirStar Communications Canada
Box 3153
Airdrie T4B2B6
Canada
Phone : +1 403-316-0036
After many years in the VoIP industry supplying long distance service and VoIP technical support, AirStar Communications has decided to expand into the residential and business phone service.
With AirStar Communications knowledge, they believe they can supply the very best product and service for a reasonable price.
URL: .airstarcommunications.com
AirStar Communications Locations:
AirStar Communications Canada
Box 3153
Airdrie T4B2B6
Canada
Phone : +1 403-316-0036
AICOM Solutions
Description:
AICOM Solutions is a North American company committed to provide solutions and services that reduce costs, improve productivity, maximize efficiency and ultimately improve bottom line results.
AICOM Solutions outsourcing global delivery model focuses in:
- Business-Technology consulting;
- Enterprise Application Development and Integration (EAI);
- Application Support and Management;
- Business Process Outsourcing (BPO); and
- Point Solutions applications in:
· e-Learning and
· Business Intelligence.
AICOM Solutions customers are Fortune 5000 companies supported by teams of dedicated professionals in development and support centers in US, Canada, and offshore locations.
URL: .aicomsolutions.com
AICOM Solutions Locations:
AICOM Solutions Canada
15Floor Xerox Tower Building
Suite 1500, 5650 Yonge St.
Toronto, ON. M2M 4G3
Canada
AICOM Solutions Makati
28th Floor, Tower 2
The Enterprise Centre
Corner Paseo De Roxas and Ayala Avenue
Makati City Metro Manila, 1226
Philippines
AICOM Solutions New Jersey
6th Flr. MetroPark Center
33 Wood Ave. South
Woodbridge, NJ 08830
USA
Phone: 1-866-705-4505
AICOM Solutions is a North American company committed to provide solutions and services that reduce costs, improve productivity, maximize efficiency and ultimately improve bottom line results.
AICOM Solutions outsourcing global delivery model focuses in:
- Business-Technology consulting;
- Enterprise Application Development and Integration (EAI);
- Application Support and Management;
- Business Process Outsourcing (BPO); and
- Point Solutions applications in:
· e-Learning and
· Business Intelligence.
AICOM Solutions customers are Fortune 5000 companies supported by teams of dedicated professionals in development and support centers in US, Canada, and offshore locations.
URL: .aicomsolutions.com
AICOM Solutions Locations:
AICOM Solutions Canada
15Floor Xerox Tower Building
Suite 1500, 5650 Yonge St.
Toronto, ON. M2M 4G3
Canada
AICOM Solutions Makati
28th Floor, Tower 2
The Enterprise Centre
Corner Paseo De Roxas and Ayala Avenue
Makati City Metro Manila, 1226
Philippines
AICOM Solutions New Jersey
6th Flr. MetroPark Center
33 Wood Ave. South
Woodbridge, NJ 08830
USA
Phone: 1-866-705-4505
Advantage Interactive Corporation
Description:
If Customer Contact Centers are part of your company's service delivery program, Advantage Interactive Corporation ("AIC") can help you deliver better service at lower cost.
People are the largest cost component of your operation. The cost of turnover in most Customer Contact Centers is a tremendous financial burden.
All of AIC's tools are focused on reducing these costs and improving service.
These tools focus on time-saving, cost-saving and productivity opportunities for you to:
Conduct high-volume hiring campaigns, fast and effectively;
Manage your customers' satisfaction in real time;
Retain staff and reduce churn;
Identify which new sites have the depth of qualified labor to sustain your operation.
URL: .advantageinteractive.com
Advantage Interactive Corporation Locations:
Advantage Interactive Corporation Canada
Advantage Interactive Corporation
140 Vespra Street, Suite 201
Barrie, ON
Canada
If Customer Contact Centers are part of your company's service delivery program, Advantage Interactive Corporation ("AIC") can help you deliver better service at lower cost.
People are the largest cost component of your operation. The cost of turnover in most Customer Contact Centers is a tremendous financial burden.
All of AIC's tools are focused on reducing these costs and improving service.
These tools focus on time-saving, cost-saving and productivity opportunities for you to:
Conduct high-volume hiring campaigns, fast and effectively;
Manage your customers' satisfaction in real time;
Retain staff and reduce churn;
Identify which new sites have the depth of qualified labor to sustain your operation.
URL: .advantageinteractive.com
Advantage Interactive Corporation Locations:
Advantage Interactive Corporation Canada
Advantage Interactive Corporation
140 Vespra Street, Suite 201
Barrie, ON
Canada
Aditya Birla Minacs (Canada)
Address:
Canadian Headquarters
180 Duncan Mills Road
Aditya Birla Minacs
Toronto, Ontario M3B 1Z6
Phone: 416 380 3800
TeleFax: 888 646 2271
Fax: 416 380 3830
Description:
With over 26 years of experience, Aditya Birla Minacs provides customized business process outsourcing (BPO) solutions focused on three core areas of capability: contact center solutions, integrated marketing services and knowledge process outsourcing. The company combines expertise in these areas to improve revenue, customer service and operating margin for Fortune 500 clients.
Minacs has more than 11,000 employees at locations in North America, Europe and Asia and has established successful industry practices with clients in the automotive, banking, financial services and insurance, telecommunications and technology verticals.
As a trusted advisor, Minacs is well positioned for accelerated success in the global BPO industry, through its multinational footprint; its capabilities in multiple industry verticals; its culturally diverse and knowledgeable workforce; and its ability to deliver best-in-class solutions.
Aditya Birla Minacs doesn't just answer phones--they deliver customized, multimedia contact center staffing and operations to address business and customer relationship management challenges.
Their seasoned contact center experts rally to design and enhance operations and processes that fit your budget, goals, metrics, channels (e.g., voice or non-voice transactions), size (30 to 1000+ agents) and risk tolerance levels. Then, our empowered agents adapt to meet the needs of your customers at each phase of the customer lifecycle.
Their solutions to your outsourcing challenges include:
- Increasing brand awareness and customer satisfaction
- Increasing productivity, quality and performance to metrics
- Increasing loyalty, retaining customers and preventing churn
- Reducing operational costs and total cost of ownership
- Upgrading technology and infrastructure
- Increasing revenues
- Improving business continuity
URL: .minacs.adityabirla.com
Canadian Headquarters
180 Duncan Mills Road
Aditya Birla Minacs
Toronto, Ontario M3B 1Z6
Phone: 416 380 3800
TeleFax: 888 646 2271
Fax: 416 380 3830
Description:
With over 26 years of experience, Aditya Birla Minacs provides customized business process outsourcing (BPO) solutions focused on three core areas of capability: contact center solutions, integrated marketing services and knowledge process outsourcing. The company combines expertise in these areas to improve revenue, customer service and operating margin for Fortune 500 clients.
Minacs has more than 11,000 employees at locations in North America, Europe and Asia and has established successful industry practices with clients in the automotive, banking, financial services and insurance, telecommunications and technology verticals.
As a trusted advisor, Minacs is well positioned for accelerated success in the global BPO industry, through its multinational footprint; its capabilities in multiple industry verticals; its culturally diverse and knowledgeable workforce; and its ability to deliver best-in-class solutions.
Aditya Birla Minacs doesn't just answer phones--they deliver customized, multimedia contact center staffing and operations to address business and customer relationship management challenges.
Their seasoned contact center experts rally to design and enhance operations and processes that fit your budget, goals, metrics, channels (e.g., voice or non-voice transactions), size (30 to 1000+ agents) and risk tolerance levels. Then, our empowered agents adapt to meet the needs of your customers at each phase of the customer lifecycle.
Their solutions to your outsourcing challenges include:
- Increasing brand awareness and customer satisfaction
- Increasing productivity, quality and performance to metrics
- Increasing loyalty, retaining customers and preventing churn
- Reducing operational costs and total cost of ownership
- Upgrading technology and infrastructure
- Increasing revenues
- Improving business continuity
URL: .minacs.adityabirla.com
Adaptive Innovations
Description:
Adaptive Innovations makes BrailleStream, software that
takes the statistics and data normally sent to an agent via an LCD
readerboard or to a desktop monitor and provides it to a blind agent
through a voice synthesizer or refreshable Braille display.
BrailleStream allows call centers to become ADA compliant.
URL: adaptiveinno.com
Adaptive Innovations Locations:
Adaptive Innovations Canada
Adaptive Innovations
45 Vogell Road, Suite 201
Richmond Hill, ON
Canada
Adaptive Innovations makes BrailleStream, software that
takes the statistics and data normally sent to an agent via an LCD
readerboard or to a desktop monitor and provides it to a blind agent
through a voice synthesizer or refreshable Braille display.
BrailleStream allows call centers to become ADA compliant.
URL: adaptiveinno.com
Adaptive Innovations Locations:
Adaptive Innovations Canada
Adaptive Innovations
45 Vogell Road, Suite 201
Richmond Hill, ON
Canada
ACE*COMM
Description:
ACE*COMM is a global provider of advanced OSS, value-added services, and network business intelligence solutions for telecommunications service providers and enterprises. ACE*COMM’s tools extract value from all types of networks – value from asset recovery, revenue assurance, cost reduction, improved operational efficiency, acceleration of time-to-market for new services, and more effective customer care. ACE*COMM technology has been deployed for more than 300 customers, spanning over 4000 installations in 70 countries worldwide.
ACE*COMM provides an interoperable suite of telecommunications network business integration products and services that help telecommunications carriers and large enterprises exercise greater and more immediate control over the business of their networks. These products and services include the analytical tools required for customers to extract data from operating networks and turn it into information - information they can use for revenue assurance, to reduce costs, to accelerate time-to-market for new services, and to provide more effective customer care.
URL: .acecomm.com
ACE*COMM Locations:
ACE*COMM Canada
ACE*COMM Canada
1801 McGill-College Ave.
Suite 1450
Montreal, QC
H3A 2N4
Tel: +1 514 843 7700
Fax: +1 514 843 7726
ACE*COMM China
ACE*COMM China Business Center
Suite A401-410
The Atrium at Tomorrow Square
399 West Nanjing Road
Shanghai 200003 China
Tel: +86 21 2308 1188
Fax: +86 21 2308 1199
ACE*COMM London
ACE*COMM - London Office
24 Alie Street
London, E1 8DE
United Kingdom
Tel: +44 870 879 9223
Fax: +44 870 879 9224
ACE*COMM Maryland
ACE*COMM Corporation
704 Quince Orchard Road, Suite 100
Gaithersburg, Maryland USA 20878
Tel: +1 301 721 3000
Fax: +1 301 721 3001
ACE*COMM New Zealand
ACE*COMM Solutions AU
Zurich House
8-10 Karp Court
Suite 4, Level 8
Bundall, Queensland 4217
New Zealand
Tel: +61 7 5574 3499
Fax: +61 7 5574 3336
ACE*COMM UK
ACE*COMM Solutions UK
74 Commercial St, Commercial Quay
Leith, Edinburgh EH66LX
United Kingdom
Tel: +44 0 131 625 8200
Fax: +44 0 131 625 8201
ACE*COMM is a global provider of advanced OSS, value-added services, and network business intelligence solutions for telecommunications service providers and enterprises. ACE*COMM’s tools extract value from all types of networks – value from asset recovery, revenue assurance, cost reduction, improved operational efficiency, acceleration of time-to-market for new services, and more effective customer care. ACE*COMM technology has been deployed for more than 300 customers, spanning over 4000 installations in 70 countries worldwide.
ACE*COMM provides an interoperable suite of telecommunications network business integration products and services that help telecommunications carriers and large enterprises exercise greater and more immediate control over the business of their networks. These products and services include the analytical tools required for customers to extract data from operating networks and turn it into information - information they can use for revenue assurance, to reduce costs, to accelerate time-to-market for new services, and to provide more effective customer care.
URL: .acecomm.com
ACE*COMM Locations:
ACE*COMM Canada
ACE*COMM Canada
1801 McGill-College Ave.
Suite 1450
Montreal, QC
H3A 2N4
Tel: +1 514 843 7700
Fax: +1 514 843 7726
ACE*COMM China
ACE*COMM China Business Center
Suite A401-410
The Atrium at Tomorrow Square
399 West Nanjing Road
Shanghai 200003 China
Tel: +86 21 2308 1188
Fax: +86 21 2308 1199
ACE*COMM London
ACE*COMM - London Office
24 Alie Street
London, E1 8DE
United Kingdom
Tel: +44 870 879 9223
Fax: +44 870 879 9224
ACE*COMM Maryland
ACE*COMM Corporation
704 Quince Orchard Road, Suite 100
Gaithersburg, Maryland USA 20878
Tel: +1 301 721 3000
Fax: +1 301 721 3001
ACE*COMM New Zealand
ACE*COMM Solutions AU
Zurich House
8-10 Karp Court
Suite 4, Level 8
Bundall, Queensland 4217
New Zealand
Tel: +61 7 5574 3499
Fax: +61 7 5574 3336
ACE*COMM UK
ACE*COMM Solutions UK
74 Commercial St, Commercial Quay
Leith, Edinburgh EH66LX
United Kingdom
Tel: +44 0 131 625 8200
Fax: +44 0 131 625 8201
Acanac Inc (Canada)
Address:
Acanac Inc
1650 Dundas Street East. Unit 204,
L4X 2Z3, Mississauga,
Ontario,
Canada
Telephone: +1 866 281 3538
Fax: +1 416 849 8511
Description:
Acanac Inc Specializes in High Speed Internet (DSL) and ADSL 2+. Acanac Inc also provides voip phone service (VOIP). Great quality Service at a great price. High Speed Internet and Voip Service that Makes sense.
Acanac is the sister company of Canaca.com Inc one of Canada's Largest
webhosting companies. Acanac takes the same principles brought to you by
Canaca, great service at a great value. Acanac provides cost effective Residential and Business phone service at an affordable price. They also offer High speed DSL and dial up access as well. They are truly a global communications company connecting the world for less.
Acanac's core value is to make sure that you the customer is served with the
utmost respect and professionalism. This is the reason that we are one of
the few companies that offer a unconditional money back guarantee.
Acanac recognizes that down time is not an option for your internet access and
that you deserve crystal clear Phone Service at all times. That's why they
have invested heavily in hardware, and facilities this ensures that you, the
client is up and running on 24 hours a day seven days a week.
URL: .acanac.ca/
Acanac Inc
1650 Dundas Street East. Unit 204,
L4X 2Z3, Mississauga,
Ontario,
Canada
Telephone: +1 866 281 3538
Fax: +1 416 849 8511
Description:
Acanac Inc Specializes in High Speed Internet (DSL) and ADSL 2+. Acanac Inc also provides voip phone service (VOIP). Great quality Service at a great price. High Speed Internet and Voip Service that Makes sense.
Acanac is the sister company of Canaca.com Inc one of Canada's Largest
webhosting companies. Acanac takes the same principles brought to you by
Canaca, great service at a great value. Acanac provides cost effective Residential and Business phone service at an affordable price. They also offer High speed DSL and dial up access as well. They are truly a global communications company connecting the world for less.
Acanac's core value is to make sure that you the customer is served with the
utmost respect and professionalism. This is the reason that we are one of
the few companies that offer a unconditional money back guarantee.
Acanac recognizes that down time is not an option for your internet access and
that you deserve crystal clear Phone Service at all times. That's why they
have invested heavily in hardware, and facilities this ensures that you, the
client is up and running on 24 hours a day seven days a week.
URL: .acanac.ca/
7AAA Corp.
Description:
7AAA Corp. is the one of the leading company in the sphere of communication services.
7AAA Corp. company is dedicated to the delivering high quality telephone service to the clients by using Voice over IP technology - that is an outstanding technology of usage Internet for the voice transmission, and taking advantage from existing broadband Internet connections.
The company uses advanced new technology to convert your voice into data that enables you to place and receive calls over your broadband connection.
One of the constituents of the company`s success is the ability to understand their customers` goals, deliver services and products that outperform our customers` expectations, and ensure their loyalty by providing consistent levels of support.
7AAA Corp. endeavor to act in all its dealings in an accurate and honest way and to form agreements clearly and openly and where little is left to misinterpretation and conjecture.
7AAA Corp. delivers VoIP solutions. Wholesale long distance VoIP termition in H.323, SIP, IAX protocols. Cheap A-Z VoIP termination for telecom middle-size companies, internet cafes with real-time billing. Voice over IP telephony compatible with CISCO, Quintum, D-link etc.
URL: voip.7aaa.com
7AAA Corp. Locations:
7AAA Corp. Canada
7AAA Corp.
Canada
Phone: +1 647 723 1777
Fax: +1 323 679 1012
7AAA Corp. is the one of the leading company in the sphere of communication services.
7AAA Corp. company is dedicated to the delivering high quality telephone service to the clients by using Voice over IP technology - that is an outstanding technology of usage Internet for the voice transmission, and taking advantage from existing broadband Internet connections.
The company uses advanced new technology to convert your voice into data that enables you to place and receive calls over your broadband connection.
One of the constituents of the company`s success is the ability to understand their customers` goals, deliver services and products that outperform our customers` expectations, and ensure their loyalty by providing consistent levels of support.
7AAA Corp. endeavor to act in all its dealings in an accurate and honest way and to form agreements clearly and openly and where little is left to misinterpretation and conjecture.
7AAA Corp. delivers VoIP solutions. Wholesale long distance VoIP termition in H.323, SIP, IAX protocols. Cheap A-Z VoIP termination for telecom middle-size companies, internet cafes with real-time billing. Voice over IP telephony compatible with CISCO, Quintum, D-link etc.
URL: voip.7aaa.com
7AAA Corp. Locations:
7AAA Corp. Canada
7AAA Corp.
Canada
Phone: +1 647 723 1777
Fax: +1 323 679 1012
360 Networks
Description:
360networks is a leading US provider of fiber optic network communications products and services in 15 western states. 360 Networks's integrated network architecture is the foundation of their company and spans over 16,000 route miles offering a long haul and metro presence in 39 U.S. markets. 360networks head office is located in Seattle with other major locations in Butte and Denver.
360 Networks provide products and services to mid, large and carrier customers. 360 Networks network is built to support fast, reliable, efficient transport of data services - and it is built from the ground up for consistent performance throughout the network. The network`s SONET ring and fully meshed architecture re-routes traffic around any trouble spots, providing complete redundancy, and enabling 360 to reliably provide a high level of service and related Service Level Agreements to its customers.
URL: .360.net/
360 Networks Locations:
360 Networks Canada
20 Bay St., Suite 700
Toronto M5J 2N8
Canada
Phone : +1 416 688 58 38
Fax : +1 416 848 28 30
360networks is a leading US provider of fiber optic network communications products and services in 15 western states. 360 Networks's integrated network architecture is the foundation of their company and spans over 16,000 route miles offering a long haul and metro presence in 39 U.S. markets. 360networks head office is located in Seattle with other major locations in Butte and Denver.
360 Networks provide products and services to mid, large and carrier customers. 360 Networks network is built to support fast, reliable, efficient transport of data services - and it is built from the ground up for consistent performance throughout the network. The network`s SONET ring and fully meshed architecture re-routes traffic around any trouble spots, providing complete redundancy, and enabling 360 to reliably provide a high level of service and related Service Level Agreements to its customers.
URL: .360.net/
360 Networks Locations:
360 Networks Canada
20 Bay St., Suite 700
Toronto M5J 2N8
Canada
Phone : +1 416 688 58 38
Fax : +1 416 848 28 30
3G Contact Center (Canada)
Address:
3G Contact Center
Calgary, Canada
Phone: 403-992-0062
Description:
3G Contact Center is the place where highly competent people along with innovative technology combine to bring you the best Call Center services in the industry.
They deliver Inbound and Outbound Call Center services, Order Taking, Customer Service, Answering Service and much more. Their clients are extremely important to us and we do whatever we can to help them. You will find their staff responsive, reliable and innovative. Their turnover is low and our morale is high. A difference you and your customers will appreciate.
3G Contact Center offers the following services:
- Telemarketing
- Overflow Receptionist
- Seminar Registration
- Appointment Taking
- Technical Support Services
- Business Answering
- Customer Satisfaction Survey
- Voicemail
- Hire A Virtual Employee
URL: .3gcontactcenter.com
3G Contact Center
Calgary, Canada
Phone: 403-992-0062
Description:
3G Contact Center is the place where highly competent people along with innovative technology combine to bring you the best Call Center services in the industry.
They deliver Inbound and Outbound Call Center services, Order Taking, Customer Service, Answering Service and much more. Their clients are extremely important to us and we do whatever we can to help them. You will find their staff responsive, reliable and innovative. Their turnover is low and our morale is high. A difference you and your customers will appreciate.
3G Contact Center offers the following services:
- Telemarketing
- Overflow Receptionist
- Seminar Registration
- Appointment Taking
- Technical Support Services
- Business Answering
- Customer Satisfaction Survey
- Voicemail
- Hire A Virtual Employee
URL: .3gcontactcenter.com
24/7 Customer Philippines
Description:
24/7 Customer Philippines is the number one BPO service provider in performance to 75% of our clients globally. 24/7 Customer Philippines is the first offshore based integrated Customer Lifecycle Management (CLM) services company in the world. With a sharp focus on enhancing the customer related processes of our customers, 24/7 is constantly driven by the passion to outperform. It's a passion that extends to all facets of 24/7 Customer Philippines and across communities - customers, employees and other stakeholders.
24/7 is a professional, forward-thinking organization that goes the extra mile to enhance customer related business processes.
URL: .247customer.com
24/7 Customer Philippines Locations:
24/7 Customer Philippines California
24/7 Customer
720 University Ave, Suite 100,
Los Gatos, CA 95032
USA
24/7 Customer Philippines Canada
24/7 Customer
102 Chain Lake Drive
Suite 204 Halifax,
Nova Scotia
CANADA B3S 1A7
24/7 Customer Philippines Eastwood City-Libis
24/7 Customer Philippines
Epixtar House 5
Eastwood Avenue
Eastwood City CyberPark
Libis, Quezon City
Philippines
24/7 Customer Philippines India
24/7 Customer
First Floor, Creator
International Tech Park,
Whitefield
Bangalore - 560066,
INDIA
24/7 Customer Philippines UK
24/7 Customer
4th Floor, Regal House,
70 London Road
Twickenham,
Middlesex, TW1 3QS, UK
24/7 Customer Philippines is the number one BPO service provider in performance to 75% of our clients globally. 24/7 Customer Philippines is the first offshore based integrated Customer Lifecycle Management (CLM) services company in the world. With a sharp focus on enhancing the customer related processes of our customers, 24/7 is constantly driven by the passion to outperform. It's a passion that extends to all facets of 24/7 Customer Philippines and across communities - customers, employees and other stakeholders.
24/7 is a professional, forward-thinking organization that goes the extra mile to enhance customer related business processes.
URL: .247customer.com
24/7 Customer Philippines Locations:
24/7 Customer Philippines California
24/7 Customer
720 University Ave, Suite 100,
Los Gatos, CA 95032
USA
24/7 Customer Philippines Canada
24/7 Customer
102 Chain Lake Drive
Suite 204 Halifax,
Nova Scotia
CANADA B3S 1A7
24/7 Customer Philippines Eastwood City-Libis
24/7 Customer Philippines
Epixtar House 5
Eastwood Avenue
Eastwood City CyberPark
Libis, Quezon City
Philippines
24/7 Customer Philippines India
24/7 Customer
First Floor, Creator
International Tech Park,
Whitefield
Bangalore - 560066,
INDIA
24/7 Customer Philippines UK
24/7 Customer
4th Floor, Regal House,
70 London Road
Twickenham,
Middlesex, TW1 3QS, UK
24-7 INtouch
Description:
24-7 INtouch is your source for outsourced call center services! With over 30 years of experience, 24-7 INtouch is an award-winning leader in call center services and live online customer support solutions. Specializing in inbound call center services, order taking, toll free support, and live web chat, 24-7 INtouch has helped a wide range of clients drive sales, reduce costs, and raise customer service levels.
24-7 INtouch is a leading edge communications solutions provider, headquartered in Regina, Saskatchewan, Canada. By integrating our call center services, application-hosting services, web development/support and electronic business platforms, we are able to build customized solutions that suit our clients specific needs.
24-7 INtouch’s competitive advantage is delivering a comprehensive suite of voice, live chat, and email solutions faster, and at a lower cost than traditional approaches. Choose 24-7INtouch, and make your possibilities limitless!
URL: .24-7intouch.com
24-7 INtouch Locations:
24-7 INtouch California
24-7 INtouch
230 North Kenwood Street
Suite #118
Burbank, CA 91505
USA
24-7 INtouch Canada
Corporate Headquarters 24-7 INtouch
335 Maxwell Crescent
Regina, Saskatchewan
S4N 5X9
Canada
24-7 INtouch is your source for outsourced call center services! With over 30 years of experience, 24-7 INtouch is an award-winning leader in call center services and live online customer support solutions. Specializing in inbound call center services, order taking, toll free support, and live web chat, 24-7 INtouch has helped a wide range of clients drive sales, reduce costs, and raise customer service levels.
24-7 INtouch is a leading edge communications solutions provider, headquartered in Regina, Saskatchewan, Canada. By integrating our call center services, application-hosting services, web development/support and electronic business platforms, we are able to build customized solutions that suit our clients specific needs.
24-7 INtouch’s competitive advantage is delivering a comprehensive suite of voice, live chat, and email solutions faster, and at a lower cost than traditional approaches. Choose 24-7INtouch, and make your possibilities limitless!
URL: .24-7intouch.com
24-7 INtouch Locations:
24-7 INtouch California
24-7 INtouch
230 North Kenwood Street
Suite #118
Burbank, CA 91505
USA
24-7 INtouch Canada
Corporate Headquarters 24-7 INtouch
335 Maxwell Crescent
Regina, Saskatchewan
S4N 5X9
Canada
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