Aditya Birla Minacs (Canada)

Address:
Canadian Headquarters
180 Duncan Mills Road
Aditya Birla Minacs

Toronto, Ontario M3B 1Z6
Phone: 416 380 3800
TeleFax: 888 646 2271
Fax: 416 380 3830



Description:
With over 26 years of experience, Aditya Birla Minacs provides customized business process outsourcing (BPO) solutions focused on three core areas of capability: contact center solutions, integrated marketing services and knowledge process outsourcing. The company combines expertise in these areas to improve revenue, customer service and operating margin for Fortune 500 clients.

Minacs has more than 11,000 employees at locations in North America, Europe and Asia and has established successful industry practices with clients in the automotive, banking, financial services and insurance, telecommunications and technology verticals.

As a trusted advisor, Minacs is well positioned for accelerated success in the global BPO industry, through its multinational footprint; its capabilities in multiple industry verticals; its culturally diverse and knowledgeable workforce; and its ability to deliver best-in-class solutions.

Aditya Birla Minacs doesn't just answer phones--they deliver customized, multimedia contact center staffing and operations to address business and customer relationship management challenges.

Their seasoned contact center experts rally to design and enhance operations and processes that fit your budget, goals, metrics, channels (e.g., voice or non-voice transactions), size (30 to 1000+ agents) and risk tolerance levels. Then, our empowered agents adapt to meet the needs of your customers at each phase of the customer lifecycle.

Their solutions to your outsourcing challenges include:

- Increasing brand awareness and customer satisfaction
- Increasing productivity, quality and performance to metrics
- Increasing loyalty, retaining customers and preventing churn
- Reducing operational costs and total cost of ownership
- Upgrading technology and infrastructure
- Increasing revenues
- Improving business continuity


URL: .minacs.adityabirla.com