BCE Elix

Description:
BCE Elix is a leading North American specialist in advanced contact center solutions. Its team of seasoned professionals specializes in contact center operations and infrastructure, and delivers solutions with a strong return on investment. BCE Elix recognizes the importance of understanding its customers’ business challenges, advising them on different contact center trends, and helping them to develop strategies that address their business issues.

Because it is 100 percent focused on delivering the most efficient contact center solutions, BCE Elix has become the trusted advisor to its customers in their strategies and operations.

With an unbiased solution offering, BCE Elix is a single point of contact and offers a portfolio of competitive products with associated professional services and complete end-to-end solutions, whether managed, hosted, or CPE-based (customer premises equipment). Using leading-edge technologies, professional services, and worldwide partners, we empower organizations to maximize customer lifetime value.

BCE Elix’s solutions enable you to manage customer interactions by offering your clients a wide selection of self-service and agent-assisted options that feature state-of-the-art:

- Computer-Telephony Integration (CTI)
- Interactive Voice Response (IVR)
- Automated Speech Recognition (ASR)
- Text-to-Speech (TTS)
- Internet (Web, chat, email)

The BCE Elix Professional Services team has the expertise to evaluate your needs and provide a customized solution that supports your contact center strategies. The team’s capabilities cover all key contact center areas, from strategic planning, technology evaluation, implementation, maintenance, and support, to workforce management, training, and optimization.

Its consultative and business-centric approach distinguishes BCE Elix's offering. Over the years, BCE Elix has developed an in-depth knowledge of contact center environments. As an organization dedicated to the planning, implementation, and support of state-of-the-art contact center solutions, BCE Elix has put together a team of professionals who possess a thorough knowledge of the issues and challenges facing contact centers. At the core of BCE Elix's achievements is a corporate philosophy that emphasizes the importance of fully understanding a client's needs and business environment before starting an implementation project. The result? Solutions that not only meet, but exceed, the expectations of clients and end users.

Today, BCE Elix counts among its customers such prestigious names as ABN-AMRO, Air Canada, Bell Canada, Bloomberg, City of Montreal, Clarica (SunLife), CP Rail, Desjardins Bank, Duke Power, Ericsson, France Telecom, Gallup, IKEA, JB Hunt, Microcell, NCR, Nortel Networks, Ontario Lottery Corporation, Revenue Canada, SingTel, TECO, Teleglobe, TeleTech, Unisys, Verizon, and Visa.

Over the years, BCE Elix has forged strategic alliances to offer complete and practical solutions. Nortel, Cisco, Nuance, and Genesys are only a few of the major manufacturers with whom BCE Elix has partnered. Business and technology partners are carefully chosen to provide the innovative products and services required for high-quality computer-telephony solutions. Skilled, unbiased BCE Elix contact center experts can use these solutions and tailor them to fit each company's stage of evolution.


URL: .elixonline.com/

BCE Elix Locations:

BCE Elix Canada
14 Commerce Place
5th Floor
Verdun
QC, Canada
H3E 1T5



BCE Elix Georgia
1701 Barrett Lakes Blvd, Suite 200
Kennesaw
GA, United States
30144

Phone: +1.678.819.3824


BCE Elix Ontario
21 Canniff St.
1st floor South
Toronto
Ontario, Canada
M5V 3G1


BCE Elix Quebec
930, rue d'Aiguillon
Bureau 5-500.1
Québec
Québec, Canada
G1R 5M9

Toll free: 1.877.909.ELIX
Phone: +1.514.768.1000
Fax:+1.514.768.7680