Witness Systems

Description:
Witness Systems (NASDAQ: WITS) is a leading global provider of workforce optimization software and services that provide enterprises with unprecedented visibility into customer service processes, workforce performance, and customer intelligence. The company's solutions play a strategic role in the customer interaction centers of Global 2000, small- and medium-sized businesses worldwide, as well as in IP Telephony and back office environments, and throughout the extended enterprise, including branch offices.

Through its Impact 360™ workforce optimization solution, Witness Systems brings together workforce management, quality monitoring/full-time recording, eLearning, and performance management under a flexible, scalable framework that provides a single user interface and centralized access to data and reports. By maximizing enterprise information flow and customer service effectiveness while minimizing the complexity of system administration, Witness Systems' solutions enable organizations to optimize their people, processes and technology. Through an integrated business consulting, implementation and training methodology, Witness Systems supports a rapid deployment of its solutions, enabling the company's customers to drive revenue, reduce operational costs, and achieve greater customer retention and loyalty.


URL: .witness.com

Witness Systems Locations:

Witness Systems California
Witness Systems
3979 Freedom Circle, Suite 500
Santa Clara, CA 95054
USA

Witness Systems Hong Kong
Witness Systems
Room 1809-18, 18/F,
Shui On Centre,
6-8 Harbour Road,
Wanchai
Hong Kong

Witness Systems Japan
Witness Systems
6F Daiichi Tomisawa Bldg., 3-1-3,
Yotsuya, Shinjuku-ku,
Tokyo, 160-0004, Japan


Witness Systems Netherlands
Witness Systems
Arena Business Park
Olympia 1a/1b
1213 NS Hilversum
The Netherlands


Witness Systems Singapore
Witness Systems
Level 31
Six Battery Road,
Singapore 049909


Witness Systems United States
Witness Systems
300 Colonial Center Parkway
Roswell, Georgia 30076
U.S.A.