Jacada

Description:
Jacada is recognized as a leading provider of contact center productivity solutions. The company's solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects.

Jacada provides two award-winning solutions that have been proven to make a significant impact on contact center efficiency and effectiveness. Jacada® WorkSpace is a unified desktop that incorporates all critical functions required by the contact center agent to successfully complete customer interactions. Jacada® Fusion is a process optimization solution that leverages patented technology to enable contact centers to improve customer satisfaction and increase revenues by providing customer service representatives with more time for customer care and revenue-generating activities.

By significantly reducing call handle times, training costs and error rates, Jacada solutions deliver a rapid, easily measured return on investment, with payback typically achieved in weeks or months. Jacada solutions are deployed in hundreds of contact centers worldwide, and to millions of users through self-service applications designed to off-load contact center activity.

Jacada has over 1200 customers worldwide including many Fortune 1000 corporations and government organizations. Founded in 1990, Jacada operates globally with offices in Atlanta, Georgia; Herzliya, Israel; London, England and Munich, Germany.


URL: .jacada.com

Jacada Locations:

Jacada Georgia
Jacada Inc.

400 Perimeter Center Terrace
Suite 100
Atlanta, GA 30346
USA

Tel 800-773-9574
Tel 770-352-1300
Fax 770- 352-1313


Jacada Germany
Jacada Deutschland GmbH

Ansprechpartner:
Christoph Glammert, Geschäftsführer
Elisabethstr. 91
80797 München
Germany

Tel: +49 89 / 5908 - 2138


Jacada Israel
Jacada

Droyanov House
11 Galgalei Haplada St.
Herzliya 46722
Israel

Tel +972 (9) 952-5900
Fax +972 (9) 952-5959


Jacada UK
Jacada Europe Limited

Hudson House
8 Tavistock Street
London
WC2E 7PP

Tel 44 207 559 6580
Fax 44 207 559 6581