Help Desk Team Leader

Description:
Global eXchange Services (GXS) is looking for individuals who are qualified for the position of Help Desk Team Leader. Successfuly applicants for Help Desk Team Leader will have a great career in Global eXchange Services (GXS).

Global eXchange Services has exciting opportunities for IT Professionals who are eager to explore, adapt, and shape emerging technologies with a company that is wired for the 21st century. As experts in global Electronic Commerce, Global eXchange Services delivers a full suite of solutions as we manage the world’s largest electronic community of over 100,000 trading partners.

Requirements:

* University degree or the equivalent

* Excellent oral and written English

* Excellent judgment & listening skills

* Must have 1-2 years solid experience as a Team Leader (in an international call center) preferably in a customer service account

* Must have at least 2 Years related experience in the Technical Support/Customer Service industry, preferred.

* Must have experience in English training.

* Computer literate (Windows, MS Office, Outlook and Internet)

* Must be amenable to shifting schedules including graveyard shifts and working on holidays

* Must be willing to work in Makati

* Available for immediate employment.

* Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the team.

* Ability to demonstrate innovation and good judgment / problem solving skills when making decisions.

* Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources

* Ability to coach, develop action plans which maximize performance, to provide effective feedback,and to educate agents on non-proficient area

* Ability and experience in working with people on different levels

* Proficient with writing reports, business correspondence and procedure manuals

* Understanding of quality feedback processes


Interested applicants are invited to email their resume to: Francis.Joaquin@gxs.com