Personal, training and employment conditions

The average age of those working in call centres is relatively low - 30-40 years old - but can vary greatly. Call centre operators are predominately female and have, on average, worked in the company for four years. They have lower educational levels than average, although it has been suggested that call centre work is becoming more qualified and specialised.
Apart from the necessary product-based knowledge (highly skilled professionals such as nurses or stock brokers can also work in situations similar to call centres), there are few required qualifications for those seeking to become operators. Personal traits, such as good customer skills, are appreciated, but previous work experience is seldom a prerequisite. Training normally lasts two to six weeks, after which operators are encouraged to become self-sufficient. The average monthly gross pay for a call operator is around 16,500 SEK (approximately €1,830); sometimes, bonus systems based on individual or company performance are offered.